摘要
非暴力沟通是美国心理学马歇尔·卢森堡博士发现的一种沟通模式,它为图书馆读者服务工作提供了一种新的思考。非暴力沟通的四要素(观察、感受、需要和请求)能帮助馆员与读者之间用语言创造和平,用倾听搭建爱的桥梁。
Nonviolent Communication is a communication pattern found by American psychology Marshall Dr. Luxemburg , it provides a new thinking for the reader service work of the library. The four elements of Nonviolent Communication （ observation, feelings, needs and requests） can help librarians and readers use language to create peace and to build a bridge of love by listening.
