无边界价值观管理——基于A.O.史密斯公司的案例研究

Boundaryless Value Management——A Case Study on A.O.Smith Corporation

强化利益相关者对企业价值观的认同是企业构建良好生态系统的关键。本文从价值观一致性的视角出发,以A.O.史密斯公司为研究对象,探讨了企业与上下游利益相关者合作的内在机制,并提出了无边界价值观管理的概念。研究结果表明:企业通过无边界价值观管理,能够超越企业边界,强化利益相关者对企业核心价值观的认同。无边界价值观管理是基于无边界价值观界定、筛选、传导和同化的动态管理体系,能够建立共同的心理契约,实现利益相关者与企业核心价值观的一致性匹配。同时,以价值观为本的领导者持续推动在实现利益相关者与企业核心价值观匹配过程中起着重要作用。本研究丰富和拓展了个人与组织价值观匹配、无边界组织等相关理论,同时对转型背景下中国企业有效管理外部利益相关者行为提供了新的理论视角。

It is essential for a firm to establish a good business ecosystem by strengthening the stakeholders＇ agreement on firm＇s values. From the value congruence perspective, taking A.O. Smith Corporation as the object of the study, this research discusses about the internal mechanism of cooperation among the firms and proposes the conception of boundaryless value management. The result shows that the firm can transcend the boundary and strengthen the stakeholders＇ agreement on the core values of firm. The boundaryless value management, as a dynamic management system, which consists of defining, selecting, transmitting and assimilating on the basis of the boundaryless values, can form a common psychological contract and achieve the value congruence between stakeholders and the firm. Meanwhile, the consistent behavior of values-oriented leaders plays an important role in matching the downstream and the upstream stakeholders＇ values with the core values of the firm. In this study, it not only enriches and broadens the contents of person and organization fit and boundaryless organization theory, but also provides a new theory perspective on Chinese enterprises, in which the manager can know how to take effective measures to manage the behavior of external stakeholders.