摘要
以某第三方物流企业J公司为案例,对第三方物流企业顾客满意度进行了定性定量研究。构建了一个能够用图表等分析方法对各个指标进行测试的计算模型,考虑了顾客满意度与顾客类型的关系,并进行了基于顾客满意度的生产优化。
In this paper, we conducted a qualitative and quantitative research on customer satisfaction of the third party logistics enterprises through a ease study of a logistic enterprise J. We built a quantitative model measuring the various indicators by charts and tables, considered the relationship between the customer satisfaction and customer types, and conducted the production optimization based on the customer satisfaction.
出处
《物流技术》
2015年第2期116-118,共3页
Logistics Technology
基金
大庆石油管理局油田项目化管理模式与发展策略研究(2012086008)
中国地质大学研究生培养模式与教学改革项目经费资助(CUGYCXK1004)
