摘要
图书馆应随着社会变化调整服务理念和创新服务形式。文章介绍近年德国科隆市立图书馆在图书馆营销、顾客主导性、空间理念、信息服务、创新网络应用和创新服务等方面的理念和做法。
Libraries should make some innovative changes in service concept and modes to adapt to the social development. The paper is to introduce the concept and modes of Cologne City Library in Germany in library marketing, customer orientation, space design, digital service, innovation web application and innovative service.
出处
《图书馆论坛》
CSSCI
北大核心
2015年第3期109-113,共5页
Library Tribune
关键词
科隆市立图书馆
图书馆营销
顾客主导
Cologne City Library
library marketing
customer orientation