以公益性为基础的公立医院员工绩效评价体系研究——以昆山市第一人民医院为例

Public Hospital Employee Performance Evaluation Based on Public Walfare——A Case Study of the First People'S Hospital of Kunshan

县级公立医院是我国医疗体系的重要组成部分。文章以昆山市第一人民医院为例,在分析了县级公立医院职能定位与特点的基础上,构建了以公益性为基础的公立医院员工绩效评价体系,并应用该评价体系对医院员工的绩效进行评估。实践表明,该绩效评价系统能够支持医院的公益性目标,提高医院服务质量和患者满意度。最后指出了该体系对其它单位的借鉴意义。

Conty level public hospital plays a key role in Chinese health system. By a case study of the First People＇ s Hospital of Kanshan, a public hospital employee performance evaluation system is built up based on analyzing the social functions orientation of the conty level public hospital. The application of the system demonstrates that it can guarantee the public welfare objective of the hospital, enhance service quality and improve the satisfaction degree of the patient. Finally, the managerial enlightenment of the case is provided.