2013年南宁市城乡居民对基本公共卫生服务满意度调查分析

Satisfaction with Basic Pubic Health Service among Residents in Nanning in 2013

目的调查2013年南宁市城乡居民对基本公共卫生服务的满意度。方法 2014年2月采取分层抽样和随机抽样相结合的方法,对200名城乡居民进行问卷调查。计数资料比较采用χ2检验,P<0.05为差异有统计学意义。结果城市居民总体满意率为73.5%,农村居民为69.4%,总调查对象为71.5%。农村和城市对基本公共卫生服务满意度差异无统计学意义(χ2=0.42,P>0.05)。男性居民满意度75.3%,女性居民68.9%,不同性别居民对基本公共卫生服务满意度比较差异无统计学意义(χ2=0.97,P>0.05)。初中及以下学历满意度为70.0%,高中和(或)中专为83.3%,大专及以上学历为65.0%,不同学历对基本公共卫生服务满意度差异无统计学意义(χ2=2.64,P>0.05)。以60岁以上满意的比例最高81.0%,30岁及以下比例最低59.2%。不同年龄段对基本公共卫生服务满意度差异无统计学意义(χ2=6.29,P>0.05)。结论居民基本公共卫生服务满意度仍有待提高,应改善基层医疗服务环境,提高基层医务人员待遇,充实技术力量,加大宣传。

Objective To investigate the satisfaction with basic public health services among urban and rural residents in Nanning in 2013. Methods Stratified sampling and random sampling methods were used in a questionnaire survey among200 urban and rural residents. Count data were processed by χ^2test,P〈0. 05 was considered statistically significant. Results The overall satisfaction rate was 73. 5% among urban residents,69. 4% among rural residents,and 71. 5% among all residents,which showed no significant difference（ χ^2= 0. 42,P〉0. 05）. The satisfaction rate was 75. 3% among males,68. 9% among females,which showed no significant difference（ χ^2= 0. 97,P〉0. 05）. The satisfaction rate was 70. 0% among residents of primary education level,83. 3% among residents of high school and（ or） secondary school,65. 0% among residents of tertiary and higher education,no significant difference was found among residents of different education level（ χ^2=2. 64,P〉0. 05）. The rate of satisfaction reached the highest among residents over 60 years（ 81. 0%） satisfactory,and the lowest among residents aged 30 years and below（ 59. 2%）. There was no significant difference among residents of different ages（ χ^2= 6. 29,P〉0. 05）. Conclusions Resident satisfaction with basic public health service is still to be improved. Basic medical service environment and welfare should be improved for medical staff,as well as technical skills.