区域内高校图书馆联合开展虚拟参考咨询的模式探讨——以美国密歇根州Research Help Now!为例

Research on Regional Collaborative Virtual Reference among Academic Libraries——A Case Study of Research Help Now! Michigan Virtual Reference Collaborative in America

论文阐述虚拟参考咨询服务的内涵以及高校图书馆合作开展虚拟参考咨询服务的意义。笔者选取美国密歇根州的区域联合虚拟参考咨询服务项目Research Help Now!,针对该项目的服务内容、实施过程、合作模式等进行详细介绍,分析其合作参考咨询的成功经验以及服务过程中存在的问题,为我国高校图书馆联合虚拟参考咨询服务的建设与发展提供有益的借鉴。

This paper clarifies the concept of virtual reference and underlines the importance of carrying out collaboration among academic libraries.Based on the case study of Research Help Now!Michigan Virtual Reference Collaborative in the USA,it analyses the achievements as well as lessons learned from this project.The author con-cludes with some suggestion for academic collaborative virtual reference service in China.