组织承诺及领导-成员交换关系对护士组织公民行为的影响

The impact of organizational commitment and leader-member exchange on nurses＇ organizational citizenship behavior

目的通过实证研究探讨组织承诺、领导-成员交换关系、护士组织公民行为三者之间的关系。方法采用组织承诺量表、领导-成员交换关系量表、组织公民行为量表对4所三级甲等医院的264名护士进行调查。结果情感承诺和领导-成员交换关系与组织公民行为各因子显著相关。情感承诺和领导-成员交换关系对组织认同、协助同事、人际和谐、保护组织资源和敬业守法的预测力分别是0．29、0．06、0．09、0．12和0．28。结论情感承诺和领导-成员交换关系对护士的组织公民行为产生积极的作用，因此，管理者应增强护士的情感承诺和领导-成员交换关系以促进护士的组织公民行为。

Objective The study aimed to explore the relationship between organizational commitment, leadermember exchange and nurses＇ organizational citizenship behavior based on an empirical study. Methods A total of 264 nurses recruited from four general hospitals were investigated with the Organizational Commitment Scale, Leader-Member Exchange Scale, and Organizational Citizenship Behavior Scale. Results Affective organizational commitment and leader-member exchange correlated with every factor of organizational citizenship behavior. Both affective organizational commitment and leader-member exchange predicted the variance of identification with organization 0.29, altruism toward colleagues 0.06, interpersonal harmony 0.09, protecting organizational resources 0.12, and conscientiousness 0.28. Conclusions Affeetive organizational commitment and leader-member exchange had a positive influence on nurses＇ organizational citizenship behavior, thus, hospital managers should strengthen nurses＇ affective organizational commitment and leader-member exchange to promote their organizational citizenship behaviors.