旅游专业实习生情绪智力特征研究

A Study of the Characteristics of the Emotional Intelligence for Interns of Tourism Management Major

文章使用情绪智力量表(EIS),对旅游专业实习生的情绪智力问题进行了问卷调查。结果表明:旅游专业实习生在男女性别方面,在他人情绪管理上的存在性别上的显著差异;在学历和家庭所在地方面,旅游专业实习生差异不显著;旅游专业实习生在是否独生子女方面上存在情绪知觉上的显著差异;情绪感知和他人情绪管理在实习部门上存在显著差异。提高旅游专业实习生的情绪智力,需要学校、企业和学生自身这三方的共同努力。

By using Emotional Intelligence Scale （EIS）, this paper conducted a questionnaire survey to investigate the emotional intelligence problems for interns of the tourism management major. The results show that： significant differences exist in terms of gender and the management of others’ emotion; there are no significant differences in terms of education and homeplace; significant differences in emotion perception ex-isting in tourism professional interns differs in whether they are the only one-child; there are significant dif-ferences in terms of emotional perception and emotional management of others. To improve tourism profes-sional interns’ emotional intelligence, schools, enterprises and students themselves should work hard togeth-er.