优质护理服务中护士自我评价与患者满意度调查分析

Self evaluation of nurses and investigation on the satisfaction rate of patients in the implementation of high quality nursing service

目的:了解优质护理服务中护士自我评价与患者满意度情况,以便更好地提高医疗护理质量,实现优质护理服务。方法:采用自行设计的调查问卷分别对兰州大学第一医院120名护士和240例住院患者进行调查,利用统计软件SPSS进行统计分析。结果:护理人员的自我评价(21个项目)与住院患者满意度评价(21个项目)均具有统计学意义(P<0.05)。结论:优质护理服务的开展,使护理人员综合素质整体提高,患者满意度提升,在一定程度上体现了优质护理服务活动实施后的有效性及必要性,但仍有小部分患者不够满意。故需继续加强对患者心理的关注,加强基础护理及生活护理的落实,给患者提供最优质的护理服务。

Objective： To investigate the self evaluation of nurses and the satisfaction rate of patients in the implementation of high quality nursing service in order to improve the quality of nursing service. Methods： The self- designed questionnaire was used to conduct a questionnaire survey on 120 nurses and 240 patients in the first hospital affiliated to Lanzhou university and the data were statistically processed by using software SPSS. Results： The self evaluation of nursing staff（ 21 items） and evaluation of the inpatients＇ satisfaction rate（ 21 items） were statistically significant（ P〈0. 05）. Conclusion： Implementation of high quality nursing service has improved the overall quality of nursing staff and patient＇s satisfaction as well.