品管圈活动对改善住院患者对护理工作满意度的作用

Effect of QCC on the improvement of inpatient's satisfaction with nursing service

目的:探讨开展品管圈在改善住院患者对护理工作满意度的作用。方法:科室成立品管圈小组,以"始于患者需求,终于患满意,提升患者对护理工作的满意度"为活动主题,通过查现状,明要因,定方案,设目标,拟对策,抓落实等步骤开展活动。结果:实施QCC活动后,患者对护理工作满意度明显优于实施前(P<0.01),圈员自我能力提升情况较实施前明显提高(P<0.01)。结论:开展QCC活动,促进了护理人员主动服务意识、团队凝聚力及护士综合能力的提升,有助于改善护理服务质量,提高患者对护理工作的满意度。

Objective： To explore the effect of quality control circle（ QCC） on the improvement of inpatient＇s satisfaction with nursing service. Methods： We set up QCC team and launched activities taking the theme of＂nursing care begins in the needs of patients and focus on patient＇s satisfaction all the time＂. Results： The satisfaction rate of the patients was significantly higher after implementation of QCC activities than that before its implementation（ P〈0. 01）; the self- enhancement ability of the team member improved significantly after implementation of QCC activities（ P〈0. 01）. Conclusion： Launching QCC activities has promoted the consciousness of team members to serve patients actively and also enhance the team cohesion and nurses＇ comprehensive ability.