内部顾客满意度管理在设计过程的研究与应用

根据顾客满意度理论,研究如何在设计研发过程中组织开展内部顾客满意度测评,提出了内部顾客满意度测评方法和流程,给出了测评指标,并运用信息化手段实施测评工作,然后对测评结果进行统计分析,寻找满意度较低的部门和不满意问题,促其分析自身原因,持续改进工作方法,从而提高设计效率和质量。

According to customer satisfaction theory,research how to organize measurement of internal customer satisfaction in the design and development process,it proposes internal customer satisfaction measurement methods and procedures,gives the evaluation index： and it uses information technology tools to implement evaluation work,then Performing statistical analysis of evaluation results,to find sectors with low satisfaction and dissatisfaction issues,and promotes analysis of its own reasons,continuing to improve its working methods,thereby improving design efficiency and quality.