移动图书馆可用性对用户感知服务质量的影响研究

A Research of Mobile Library Usability's Effect on Service Quality

采用实证研究的方法,从用户的角度研究移动图书馆的可用性。将可用性分为有效性、有效率和满意度,来考虑其对移动服务质量的影响。问卷选取国内3所985高校,邀请200名学生参与调查。研究结果表明,移动图书馆的有效率和满意度对移动服务质量都有显著影响,而有效性对移动服务质量的影响不显著。

This paper uses consumer-oriented perspective to research mobile library＇s usability,and analyzes the effect of mobile library＇s usability on service quality.In this questionnaire survey,three project 985 universities are selected and 200 students involve in the investigation.The results show that mobile library＇s efficiency and satisfaction have significant effect on mobile service quality,while mobile library＇s effectiveness has no significant influence on mobile service quality.