酒店员工的职业倦怠状况及其产生的原因与对策

The Causes and Countermeasures of Occupation Burnout of Hotel Staff

目的:了解酒店员工的职业倦怠状况,对其职业倦怠的成因进行分析,并提出应对策略。方法:采用职业倦怠量表(MBI),以某省3市不同星级酒店的员工为被试。结果:1酒店员工的职业倦怠处于中等水平(3.09±0.69),以情绪衰竭得分最高(3.53±0.92);2不同性别酒店员工的职业倦怠无显著性差异,但在低成就感得分上存在显著性差异(t=2.82,P<0.05);不同年龄段、不同学历、不同从业年限的酒店员工的职业倦怠存在显著差异(P<0.05);结论:酒店员工的职业倦怠处于中等水平,不同性别、年龄、学历和从业年限员工的职业倦怠存在明显的差异,进一步提升员工的适应能力,建立有效的奖励与评价机制,转变管理方式,有利于缓解员工的职业倦怠。

Objective：To understand the status of occupation burnout of hotel staff ,analyze the causes of their occupation burnout ,and put forward coping strategies .Methods：Using the Maslach Burnout In-ventory（MBI）,3 city employees of different Stars Hotel were investigated .Results：①The occupation burnout of hotel employee was in the middle level （3.09 ±0.69）,the emotional exhaustion was the high-est（3.53 ±0.92）.②There was no significant difference in the occupation burnout between different sex , there was a significant difference in the low sense of achievement scores （t=2.82,P〈0.05）.There were significant differences of occupation burnout between the different age ,education level and working years （P〈0.05）.Conclusion：The hotel employee occupation burnoutis in the medium level ,there are obvious differences among different gender , age, educational background and experience in employee occupation burnout,there are some methods to relieve occupation burnout such as improve staff ability ,establish re-ward and effective evaluation mechanism ,changing management methods .