2lrani Z, Elliman T, Jackson P. Electronic Transformation of Government in the UK: A Research Agenda[J]. European Journal of Information Systems 2007(16): 327-335.
4Citizen Service Transform. A Manifesto for the Delivery of Public Services[R/OL]. [201 http://www.cstransform, com/resources/wh C i tizenServ i ceTransformat i onV 1. pdf Change in 5-01-21]. re_papers/.