护患沟通与患者满意度探讨

Discussion on Nurse-patient Communication and Patient Satisfaction

目的探讨神经内科加强护患沟通对提高患者满意度的效果,减少护患纠纷,加强护理质量。方法将医院2011年1月-2013年5月间收治的108例神经内科住院患者随机分为观察组和对照组,每组54例。对照组进行常规护理,观察组在此基础上加强护患沟通,统计分析护患纠纷发生率和患者满意度。结果观察组发生1例护患纠纷,发生率为1.85%,对照组发生7例护患纠纷,发生率为12.96%,差异具有统计学意义(P<0.05);观察组患者满意度为96.30%,明显高于对照组的83.33%(P<0.05)。结论加强护患沟通能够有效的改善护患关系,提高患者满意度,提高护理质量。

Objective To discuss the effect of strengthening nurse-patient communication in Neurology Department on improvement of patient satisfaction, reduction of nurse-patient disputes and enhancement of nursing quality. Methods In total of 108 cases of inpatients in Neurology Department from January, 2011 to May, 2013 were chosen and divided randomly into observation group and control group with 54 cases in each group. Patients in control group were treated with routine nursing while patients in observation group received routine nursing combined with strengthened nurse-patient communication, then the nurse-patient dispute rate and patient satisfaction were analyzed statistically. Results One nurse-patient dispute case occurred in observation group with incidence rate of 1.85% while seven nurse-patient dispute cases occurred in control group with incidence rate of 12.96%, thus there was statistically significant difference between the two groups（P0.05）; The satisfaction level of patients in observation group was 96.30% which was significantly higher than 83.33% in control group（P0.05）. Conclusion Strengthening nursepatient communication can improve the nurse-patient relationship, patient satisfaction and quality of nursing care effectively.