山东省某医院“医闹”纠纷原因分析与防范对策探讨

Analysis of the Causes and Prevention Countermeasures for 32 Medical Disturbances in a Hospital in Shandong

目的探讨"医闹"纠纷发生的原因及其影响的因素,以制定相应的防范策略和措施。方法选取2003—2012年山东省某二甲医院"医闹"纠纷案例32例,采用Excel 2007录入数据,对其分布特征和影响因素进行资料描述和分析。结果该医院"医闹"数量总体呈下降趋势;"医闹"纠纷高发科室依次为产科、骨科、儿科;"医闹"患方获得的赔偿金额是无"医闹"纠纷赔偿金额的2.18倍。结论要明确"医闹"产生原因并根据原因针对性的提出对策,理性解决医患矛盾。

Objective：To study the cause of the medical disturbances and its influential factors, to formulate the corresponding prevention strategy and measures. Methods：Total 32 medical disturbances in a hospital were an-alyzed and evaluated. Results：The number of medical disturbances in this hospital was declining. The department of maternity, orthopedic, pediatrics had the most medical disturbances. The compensation for the patients with med-ical disturbances was 2. 18 times as the patients without medical disturbances. Conclusion：It should be clear the causes of the medical disturbances and countermeasures should be proposed according to the reasons, rationally re-solve doctor-patient conflicts.