基于用户满意度的图书馆移动信息服务质量评价模型研究

Research on the quality evaluation model of mobile information service based on the consumer satisfaction

文章在归纳图书馆移动信息服务理论研究和实践成果的基础上,依据图书馆服务质量评价研究成果和图书馆移动信息服务的特色,从用户满意度出发,构建图书馆移动信息服务质量评价模型,探讨了评价指标体系的确定,用户调查表的设计及调查数据的分析方法,分析了该模型的研究意义。

Based on both the theory and practice of mobile information service in libraries, this article makes a study of the features of mobile information service, probes into the establishment of the indexes system for assessment, and analyzes the significance of the system of quality evaluation model through issuing the questionnaires among broad readers.