网络交互研究综述

Review on Studies of Network Interaction

从交互的概念及分类入手,分析国内外对于交互概念的研究和应用现状,重点分析了网络交互技术较传统通讯技术的优势及在交互能力方面的提高。归纳总结了交互能力是由企业交互导向、IT技术能力、IT人员能力以及管理人员和边界人员对网络交互技术的运用能力等方面组合而成的多维度变量。提出交互能力的内部作用机制及其对交互策略、企业绩效的影响等有价值的研究方向。

The paper introduces concept and category of interaction, analyzes status quo of researches and applications of interac-tion concept at home and abroad, emphatically analyzes the advantages of network interaction over traditional communication technolo-gy and improvement of interactive capability. It summarizes that interactive capability is a multidimensional variable constituted by en-terprise interactive guidance, IT technology capability, IT staff capability and application capability on network interaction by managers and boundary staff. Finally, it puts forward valuable research directions on internal action mechanism of interactive capability and its influences on interactive strategies and enterprise performance.