城市燃气经营企业的“大客服”理念

Concept of Great Customer Service of City Gas Operating Enterprise

分析城市燃气经营企业的特殊性以及客户服务特征和关系的基础上,提出城市燃气经营企业的"大客服"理念,阐述其基本内涵。以风险为导向的安全管理,以客户需求为导向的服务管理,以价值传递为路径的企业文化建设为"大客服"理念落地的关键。

The concept of Service＂ of city gas operating enterprises is put forward on the basis of analyzing the particularity of city gas operating enterprises and the characteristics and rela- tionships of customer service, and its basic connotation is expounded. The risk-oriented safety management, customer demand-oriented service management and enterprise culture construction using value delivery as the path are the key to fulfill the concept of ＂ Great Customer Service＂.