摘要
目的研究加强门诊护理工作服务的主动性以提高患者满意度。方法从四个方面提升门诊输液室服务水平,并采用自行设计的问卷对实施前后的600例门诊输液室患者进行调查对比分析。结果门诊输液室患者满意度由2013年的88%提高到2014年的95%。结论通过提高满意度几个方面的探索实施,门诊输液室患者满意度明显提高。
Objective To strengthen initiative of the outpatient care services in order to improve patients ＇ satisfaction. Methods From four aspects to enhance outpatient infusion room service, and self-designed questionnaire for 600 cases of outpatient infusion room patients were investigated before and after the implementation of comparative analysis. Results Satisfaction rate of outpatient-infusion-room patient increased from 88% in 2013 to 95% in 2014. Conclusions Through the implementation of improving customer satisfaction by exploring several aspects, the outpatient-infusion-room patients＇ satisfaction has improved significantly.
出处
《齐齐哈尔医学院学报》
2015年第6期929-930,共2页
Journal of Qiqihar Medical University
关键词
门诊输液室
护理满意度
调查
对策
Outpatient infusion room
Nursing satisfaction
Investigation
Countermeasure
