8Davis, R. C. The Fundamentals of Top Management [ M ]. New York: Harper & Row, 1951.
9Gronroos,C. Internal Marketing - theory and practice[ J]. American Marketing Association's Service, 1985, 23 (4) : 41 -47.
10Gaertner, S. Structural Determinants of Job Satisfaction and Organizational Commitment in Turnover Models [ J ]. Human Resource Management Review, 1999, 9(4) : 480-524.