我院门诊护理质量监控分析体系的构建和应用

Development and performance of a nursing quality indicators system in OPD at the Hospital

为科学客观地评价门诊护理质量并促进质量改进，我院门诊根据选择护理指标的原则、方法，借鉴各项评审标准及我院已建立的全院性护理评价指标，并结合门诊实践，构建了我院门诊护理质量监控分析体系。该体系的监测内容由2部分组成：一是全院范围内有普遍实施意义的护理质量监控指标，二是针对门诊实际情况制定的护理质量监控指标，建立指标的内容、基线及评分标准，保证门诊护理质量得到控制并持续改进，增强门诊护理人员标准化和规范化的质量管理意识，促进门诊护理质量的全面提高。

For scientific and objective evaluation and promotion of the quality of nursing care in Out Patient Department（OPD）,a nursing quality indicators system of OPD was established.This system is built based on the principles and methodology of nursing indicators,with reference to various appraisal standards and the hospital-wide nursing appraisal indicators,as well as the outpatient practice.It consisted of the nursing quality supervision indicators of hospital-wide practice,and those made for outpatient practice.It is recommended to determine the contents,baselines and assessment methods of evaluation criteria,to ensure continuous nursing quality improvement,and to increase the quality awareness for outpatient nursing staff standardization and management awareness,promoting the clinic nursing quality effectively.