某三甲医院“以患者为中心”改进病案复印措施探讨

Patient-Oriented Improvement Measures of Medical Record Copying in a Grade A Tertiary Hospital

随着医疗制度的改革与完善,以及人们自我保护意识和法律意识的逐步提高,患者需求复印住院病案日益增多。病案资料复印已成为病案管理服务工作中的重要组成部分。总结归纳近5年某三级甲等医院病案科复印室工作的效果与经验,提出以患者为中心的病案科复印工作模式。通过做好宣传、开展预约复印邮寄业务、床旁预约复印、督促病历回收等多种方式的改进措施,来满足快速增长的病案复印需求,规范病案复印服务,减少医患纠纷,创造构建和谐的医患关系。病案科管理者必须转变观念,以患者为中心,既符合复印相关的法律法规规定,又要为患者提供满意、优质、高效的服务。

As the reform and perfect of medical system, and the gradual improvement of the ego to protect consciousness and the legal consciousness, patients＇ demand of medical record is increasing. Medical record copy has become an important part of medical record management and service work. Summarize effect and the experience of medical record copy work in a grade a tertiary hospital in recent five years, and Put forward the patient centered medical record copy work idea mode. We should do publicity, carry out the booking copy mail business, bedside booking copy, and urge medical records recycling and other measures, to meet the needs of rapid growth in the actual work, and Standardize medical record copy services, reduce medical disputes, create a harmonious doctor-patient relationship. Medical record department managers must change concept, taking patients as the center,not only comply with relevant laws and regulations, but also provide patients with quality and efficient services.