工作不安全感对用户抵制信息系统实施的影响

Job Insecurity on User Resistance to Information Systems Implementation

用户抵制是信息系统领域的一个热点话题。采用问卷调查方法收集12家企业266份信息系统终端用户及其直接主管配对样本,运用SPSS 19.0和AMOS 17.0等软件以及多元层级回归等方法,以压力-情绪理论和情感事件理论为基础,探讨工作不安全感对用户抵制信息系统实施的影响,重点分析积极情绪和消极情绪的中介作用以及不确定性规避的调节作用。研究结果表明,工作不安全感对用户抵制有显著正向影响,积极情绪和消极情绪在工作不安全感与用户抵制之间起完全中介作用,不确定性规避负向调节工作不安全感与积极情绪之间的关系,用户不确定性规避越高,工作不安全感与积极情绪的负向关联越强;不确定性规避正向调节工作不安全感与用户抵制的关系,用户不确定性规避越高,工作不安全感与用户抵制的正向关联越强;不确定性规避正向调节工作不安全感通过积极情绪对用户抵制的间接效应。研究结果为用户抵制研究提供了新的视角,对管理实践具有一定的指导意义。

User resistance has been a hot topic in information systems field recently .Quite a considerable number of scholars have devoted themselves into the exploration of the new paradigm .Specifically , main researches have focused on investigating the effects of personality traits , systematic characteristics , negative emotions , cognitive differences , negative expectations , organiza-tional support , and technical or social changes on user resistance while ignoring the impacts of job insecurity .In addition, insuf-ficient focus has been attended to empirical research but to case studies in this field .To fill the gap, this paper aims to analyze＆amp;nbsp;the influencing mechanism of job insecurity on user resistance to information systems implementation from emotions and cultural values perspectives .Drawing on stress-emotions theory and affective events theory , we propose that positive and negative emo-tions will mediate the relationship between job insecurity and user resistance .We also propose that uncertainty avoidance will moderate the process that job insecurity exerts positive influence on user resistance . We selected the end-users of information systems and their direct supervisor as research subjects .To avoid the common method variance , the questionnaire was divided into two parts .End-users completed the first part while their direct supervisor completed the second part.Between May and July 2014, we distributed questionnaires to 12 enterprises located in Wuhan, Zhengzhou, Xuchang and Anyang in China , and 266 sets of paired data were gathered finally .SPSS 19.0 and AMOS 17.0 were used to con-duct confirmatory factor analysis , descriptive statistic analysis , internal consistency test etc .We employed multiple hierarchical regression method to analyze the mediating effects of positive and negative emotions and the moderating effects of uncertainty a -voidance . The results indicated that job insecurity had a significantly positive effects on user resistance while positive and negative emotions played a totally mediating role in the relationship between job insecurity and user resistance .Uncertainty avoidance negatively moderated the relationship between job insecurity and positive emotions , that is, the negative relationship between job insecurity and positive emotions would be stronger when users had higher uncertainty avoidance while positively moderated the relationship between job insecurity and user resistance , that is, the positive relationship between job insecurity and user resistance would be stronger when users had higher uncertainty avoidance .Furthermore, uncertainty avoidance positively moderated the indirect effects of job insecurity on user resistance through positive emotions .This study has offered a new perspective for academic re-search as well as management .