基于C/S架构的医院患者随访管理系统的设计与开发

Design and Development of a Patient Follow-up Management System Based on the C/S Structure

目的开发医院患者随访管理系统,提高对患者的随访效率和随访质量,促进患者主动参与随访工作,加强医生和患者的沟通交流。方法采用三层C/S(Client/Sever)架构,使用VB.net作为前端开发语言,后台数据库采用SQL sever2012,融合现有的通信技术,设计并开发一套医院患者随访管理系统。结果成功开发出了一个集病例管理、随访管理、咨询回复、知识共享、信息发布、统计分析等为一体的服务平台,提供了网络、电话、短信等多种随访方式,使随访工作更加规范、高效。结论该系统功能齐全、操作简便,不仅可以满足随访工作人员的实际管理需求,也给患者提供了一个咨询、反馈意见的平台,增强患者的随访积极性,从而提高患者满意度和医院经济效益。

Objective To improve the quality and efifciency of patient follow-ups, promote the patients’ active participation in the follow-ups, and strengthen the communication between doctors and patients. Methods With integration of existing communication technologies, the Patient Follow-up Management System was designed and developed based on the 3-tier C/S （Client/Sever） structure, which used Visual Basic.net as the front-end development language and SQL sever2012 as the background database. Results A comprehensive service platform with multiple functions like case management, follow-up management, reply to the public consultation, information releasing, knowledge sharing and statistical analysis was developed. The system provided a variety of follow-up ways including Internet, telephone, and SMS （Short Message Service）, which enabled for more standardized and efifcient patient follow-ups. Conclusion This fully-functioned and easy-to-operate system not only can meet the demand of follow-up management, but also provide patients with a platform for consultation and feedback. It enhanced the patient＆#39;s active participation in the follow-up so as to improve the patient satisfaction and economic beneifts in the hospital.