博物馆如何提高公共服务水平——以辽沈战役纪念馆为例

On How Museums Improve Their Public Service Level: A Case Study on Liaoshen Campaign Memorial

博物馆是一个代表公众利益并致力于为公众服务的文化机构,公众不仅是当代博物馆的服务对象,更是博物馆的生命所系。为公众服务,成为博物馆一切工作的出发点和落脚点。那么,如何充分发挥博物馆的服务功能,不断提高博物馆的公共服务水平,使博物馆离群众更近些,让更多的群众喜欢博物馆,是目前各博物馆亟待解决的问题。辽沈战役纪念馆于2004年10月,经过二次改陈改造之后重新对外开放,它以崭新的设计、优质的服务及优美的环境再次受到外界的瞩目。

The museum is a cultural organization on behalf of public interest and committed to public service, so the public is not only the objective served by contemporary museums, but also the lifeblood of museums. To serve the public has become the starting point and foothold of all work of a museum. How to fully play the service function of museums, continuously improve the public service level of museums, make museums closer to the public, and make more people like museums, has become an ur-gent problem to be solved by museums. After the second exhibi-tion adjustment and transformation in October 2004, Liaoshen Campaign Memorial was reopened to the public, and was favored again by the public with its brand new design, high-quality ser-vice and beautiful environment.