1Choi.T.Y,Eboch,K. The TQM paradox:Relationships among TQM practices,plant performance,and customer satisfaction[J].Journal of Operations Management,1998,(17).
2Chow,W.S,Lui,K.H. A structural analysis of the significant of a set of the original TQM measurement items in Information System function[J].The Journal of Computer Information System,2003,(43).
3Curkovic,S,Vickery,S,Droge,C. Quality-related action programs:Their impact on qualityperformanc e and firm performance[J].Decision'Sciences,2000,(31).
4Flynn,B.B,Schroeder,R.G,Sakakibara,S. A framework for quality anagement research and an associated measurement instrument[J].Journal of Operations Management,1994,(11).
5Flynn,B.B,Schroeder,R.G,Sakakibara,S. Determinants of quality performance in high and low quality plants[J].Quality Management Journal,1995,(02).
6Kannan,V.P,Tan,K,Hand field,R.B. Managing competition,quality,customer relations,and the supply base,and its impact on Firm[J].Proceedings of the Decision Science Institute,1998.
