摘要
目的:尝试在本院药剂科人员中推行品管圈活动,提升药事服务质量。方法:2014年1-6月,率先在静脉用药调配中心尝试推行QCC活动,进行过程评价和管理。结果:通过QCC开展,使药品说明书认知问题由改善前的127例降至55例,提高了药品说明书的认知率。结论:在药学人员中开展品管圈活动是可行的,提升了药事服务质量。
Objective：To improve pharmacy service quality, then trying to implement the QCC in the hospital pharmacy personnel.Method： From January 2014 to June, Qcc in PIVAS was first tried to implement, and it was used in processes evaluation and management.Result： Through the QCC, it improved the cognition rate of drug instructions.The drug instructions cognitive problems from 127 cases reduced to 55 cases.Conclusion： Carrying out quality in pharmacy personnel management circle activities is feasible.It improves the pharmacy service quality.
出处
《中国医学创新》
CAS
2015年第10期114-117,共4页
Medical Innovation of China
关键词
品管圈
药品说明书
医院管理
Quality Control Circle
Drug instructions
Hospital management
