高校校医院门诊药物咨询工作分析与体会

Discussion on the drug consultation in outpatient department of hospital attached to university

目的对高校校医院门诊药物咨询工作进行阶段性分析,以期提高药学服务质量。方法回顾性分析长春理工大学校医院门诊药物咨询窗口2014年1月至12月866例咨询记录,并进行统计分析。结果校医院药物咨询,以门诊窗口为主(633例,占73.09%),电话咨询为辅(233例,占26.91%);咨询对象身份以大学生为主(606例,占69.99%),教职工(225例,占25.98%),医师及护理人员(18例,占2.08%),其他人员(17例,占1.96%);咨询问题包括药物用法用量(306例,占35.33%)、药物的相互作用(112例,占12.93%)、药物服用间隔时间(82例,占9.46%)、不良反应(51例,占5.89%)等。结论高校开展药物咨询,对指导患者安全、有效用药具有重要意义。对于一所综合性院校,学生、教职工人员队伍庞大,药物咨询问题涉及面广,高校药师需进一步提高专业水平。

Objective To improve the pharmacy services quality, the drug consultation in outpatient department of the hospital attached to university was analyzed. Methods The counseling records for 866 cases from Jan. 2014 to Dec. 2014 in the window of drug consultation in outpatient department of the affiliated hospital of Changchun University of Science and Technology were retrospectively analyzed. Results Among the cases of drug consultation of the afifliated hospital, the outpatient consultation was dominant （633 cases, accounting for 73.09%） and telephone consultation was auxiliary （233 cases, accounting for 26.91%）. Among the consulted persons, the college students were dominant （606 cases, accounting for 69.99%）, others were faculty （225 cases, accounting for 25.98%）, medical staff （18 cases, accounting for 2.08%） and others （17 cases, accounting for 1.96%）;Among the questions consulted, the proportion was as follows, drug usage and dosage （306 cases, accounting for 35.33%）, drug interactions （112 cases, accounting for 12.93%）, the interval time of drug taking （82 cases, accounting for 9.46%） and adverse reactions （51 cases, accounting for 5.89%）. Conclusion The developing of drug consultation in the university has important signiifcance, and it can guide the patients to take medicine safely and effectively. For a comprehensive university, because of the huge amount of students and faculty, the questions of drug consultation cover a wide range, which need to further improve the professional level for pharmacists who work in the university.