图书采购招标项目用户满意度评价实例研究——以菏泽学院图书采购招标项目为例

A Case Study on Assessing User Satisfaction of Books' Purchasing and Tendering Project——Taking Heze University as an Example

以菏泽学院图书采购招标项目为例,运用顾客满意度原理对高校图书采购招标项目进行用户满意度评价研究,建立了一套科学合理的用户满意度评价体系,为高校进行图书采购招标项目用户满意度评价提供了科学的理论方法和量化依据.

Taking the case in Heze University as an example,customer satisfaction theory is used to evaluate user satisfaction,setting up a set of scientific and reasonable system,and to provide a theoretical method and scien-tific basis for satisfaction evaluation in university library purchasing and bidding projects.