基于专家咨询法的医护人员满意度调查项目研究

SURVEY ITEMS IN VIEW OF THE SATISFACTION DEGREE OF DOCTORS AND NURSES BASED ON EXPERT CONSULTATION

目的建立适用于我国三级综合医院的医护人员满意度调查项目。方法通过文献查阅法、专家访谈法和小组专题讨论法建立调查项目池,通过专家咨询法最终确定调查项目。结果共进行两轮专家咨询,专家积极系数分别为88.89%和100.00%,专家权威系数为0.82,第二轮专家协调系数大于第一轮,接近0.4。经过两轮专家咨询筛选出个人基本信息及工作现状相关项目16个,必调查项目23个,医护人员满意度调查项目一级项目5个,二级项目49个。结论运用专家咨询法确定的针对医护人员的满意度问卷调查项目具有一定的科学性、实用性,较好地符合我国国情及卫生系统特点。

Objective To set up survey items, concerning satisfaction degree of medical staff, suitable to be applied in tertiary hospitals in China. Methods Survey items were determined through the literature review, expert interview, and panel discussion. Results Expert advice was carried out for two rounds with the expert positive coefficients of 88.89 % and 100.00%, respectively, the expert authority coefficient was 0.82. The second-round expert coordination coefficient was greater than the first round, approaching 0.4. After two-round consultation, 16 items concerning personal basic information and working status, 23 items that must be investigated, and five class one and 49 class-two items of satisfaction degree of doctors and nurses were screened out. Conclusion The items of questionnaire survey aiming at degree of satisfaction of medical personnel determined by expert consultation are of scientificity and practicability, which is in keeping with the condition and the features of medical and health care system of our country.