2ISO/DIS9000:2000 Quality management system-fundamental principles and terms[S].Switzerland:International Organization for Standardization,2000.
3IT Governance Institute.COBIT executive summary[S].3rd ed.Information Systems Audit and Control Foundation,2000.[2009-07-03].httpJ/www,tcontas,pt/eurosai/lisboa_ etc seminar/Documents/Cobit/executive % 20Summary.pdf.
9Adel M A. Change management strategies for successful ERP implementation [ J ]. Business Process Management Journal, 2001,7(3) :266 - 275.
10Palaniswamy R. An innovation - diffusion view of implementation of enterprise resource planning (ERP) systems and development of a research model [ J ]. Information&Management, 2002 (40) :87 - 114.