医患关系紧张对中医院医务人员健康状况的影响

Effects of Tense Physician-patient Relationship on the Health of Medical Staff in Chinese Medicine Hospitals

目的:通过对北京某三甲中医院医务人员健康和焦虑状况的调查分析,为医院管理提供建设性意见。方法:采用问卷调查,调查医患关系紧张对不同工龄段医务人员健康状况、家庭生活、职业信心、工作态度、焦虑状况等方面的影响。结果:有超过80%的医务人员认为健康状况受到医患关系紧张等压力的影响,焦虑评分(SAS)表明,有超过四分之一的医生和超过三分之一的护士患有不同程度的焦虑症。结论:医患关系紧张能增加医务人员心理压力,影响身体健康。医疗管理部门应定期评估临床一线人员的心理状态,及时改善医务人员潜在的心理和健康问题。

Objective： Through the survey and analysis of the health and anxiety status of medical staff in a Chinese medicine hospital, to provide constructive advice for the hospital management. Method： A questionnaire survey to investigate the impact of different patient relationship strained medical staff seniority segments of health, family life, career confidence, work attitudes, anxiety, and other aspects of the situation. Results： More than 80% medical staff thought that the health of medical staff was affected by the tense physician-patient relationship. Self-Rating Anxiety Scale（SAS） showed that more than a quarter of physicians and more than a third of nurses suffered from varying degrees anxiety disorders. Conclusion： The tense physician-patient relationship can increase the stress of medical staff, and influence their health. Hospital managers should regularly assess the psychological state of the front-line clinical staff and employee; promptly resolve those underlying psychological problems.