新上岗护士实行全院义工服务活动的实践

Practice of all junior nurse doing volunteer service

目的探讨对新上岗护士实行义工服务的意义。方法选择内科系统通过公开招聘新上岗护士为研究对象，将2011年6月招聘的38名护士分为对照组，进岗前进行1个月常规岗前培训和考核，考核合格进岗；将2012年6月招聘的46名护士分为研究组，常规岗前培训合格后进岗，工作期间行全院义工服务活动。比较两组新上岗护士的应对效能、工作投入、患者满意度情况。结果研究组应对效能评分为（58．36±7．85）分，对照组为（53．58±7．45）分，差异有统计学意义（t=2．842，P〈0．05）；研究组对工作的投入、活力、奉献及专注程度评分分别为（4．98±0．65），（5．15±0．78），（5．45±0．94），（5．05±0．64）分，均高于对照组，差异有统计学意义（t值分别为6．420，5．669，5．738，6．831；P〈0．05）；研究组患者满意度总分为（25．84±4．68）分，对照组为（22．36±4．15）分，差异有统计学意义（t=3．568，P〈0．05）。结论对新上岗护士实行全院义工服务活动能提高其应对效能、工作投入及患者的满意度。

Objective To explore the significance of junior nurse doing volunteer service in our hospital. Methods A total of 46 junior nurses recruited in June 2012 as experimental group in Medicine Department received conventional one-month pre-job training, theory and operation test before they going to their post, and when they passed examination they would do volunteer service in their spare time. A total of 38 junior nurses recruited in June 2011 as control group who only completed a conventional pre-job training, theory and operation test. We compared coping efficacy, job involvement, and patient＇s satisfaction between groups. Results The score of coping efficacy in the experimental group （58.36 ±7.85） was significantly higher than that of the control group （53.58 ± 7.45 ）, （ t = 2. 842, P 〈 0. 05 ） ; job involvement （ 4.98 ± 0.65 ）, vitality （5.15 ±0.78）, dedication （5.45 ± 0.94）, attentiveness （5.05 ± 0.64） in the experimental group are significantly higher than those in the control group [ （4.12 ± 0.56 ）, （4.25 ± 0.65 ）, （4.58 ± 0.75 ）, （4.15 ± 0.55 ） ] with statistical significance between two groups （ t = 6. 420,5. 669,5. 738,6.831 ;P 〈 0. 05 ）. The score of patient＇s satisfaction in the experimental group group （25.84 ± 4.68 ） was significantly higher than the control group （22.36 ± 4. 15 ）, （ t = 3. 568, P 〈 0. 05 ）. Conclusions Junior nurse doing volunteer service could improve their coping efficacy, job involvement, and patient＇s satisfaction.