重视 ICU患者家属宣教对视频探视依从性及满意度的影响

The effect of families of education on families of ICU patients on the video visitation compliance and satisfaction

目的：探讨重视ICU患者家属宣教对提高视频探视依从性及满意度的影响。方法选取2013年3～9月60例入住ICU患者家属作为对照组，2013年10月至2014年3月60例入住ICU患者家属作为观察组。观察组利用每日探视时间，由探视管理小组人员对其进行系统、全面、详细地告知与交流，对照组采用入室宣教、探视时由放视频人员引导探视，家属有疑问找医生沟通等。比较两组对视频探视依从性、病人3d内周转率、询问病情频率及探视满意度。结果观察组探视依从性、满意度明显高于对照组，病人3 d内周转率、询问病情频率则明显低于对照组，差异均有统计学意义（ P＜0．05）。结论 ICU对患者家属实施系统、全面、详细的宣教可以显著提高视频探视依从性、降低3d内周转率、明显减少家属频繁的询问接待，利于医护人员把更多的时间还给病人，提高满意度。

Objective To explore the effect of families of education on families of ICU patients on the video visitation compliance and satisfaction.Methods From March 2013 to September 60 cases of families of ICU patients as control group , October 2013 to March 2014 60 cases of family members of patients as the observation group .In the observation group , at the time of daily visiting hours management team informed and communicated with the families comprehensively and detailedly .In control group using entering room education , guided visits by the staff to put the video when visiting family members and seeking medical communication etc .Video visitation compliance , patient turnover within three days , asking illness frequency and satisfaction for video were compared between two groups .Results Visitation compli-ance, satisfaction in the observation group were higher than those in the control group , turnround rate within 3 days, asking the illness fre-quency were obviously lower than those in the control group , the difference was statistically significant （ P〈0.05 ） .Conclusions The im-plementation of the systematic , comprehensive and detailed educaiton for the families of ICU patients can significantly improve the video visit -ation compliance , reduce turnover rate within 3 days, significantly reduce their families frequently reception for asking , which will help medi-cal staff to spend more time back to the patient , improve satisfaction.