摘要
为进一步提高医疗质量,保障医疗安全,改善医疗服务水平,某省卫生计生行政部门于2013年开展了全省患者满意度调查。本次调查旨在通过客观、科学、公正的测量及评价相关服务指标,以发现全省目前医院服务及管理中的问题,并根据测评结果提出继续发扬优势指标,亟需重视并完善欠佳指标,优化门诊服务,加大二级医院建设等建议,为全省医院服务质量持续改善提供参考。
To further improve medical quality, guarantee medical safety, improve medical services, health administrative departments in a province carried out a provincial patient~ satisfaction survey in 2013. The survey aimed to get some service index results and found problems in hospital services and management through objective, scientific and fair measurement and evaluation. Based on the results, measures were proposed including keeping advantage index, improving unsatisfied index, and strengthening the construction of level - two hospitals. The survey results provided reference for continuing improvement of the medical services quality in hospitals.
出处
《中国卫生质量管理》
2015年第3期56-58,共3页
Chinese Health Quality Management
关键词
患者
满意度
调查分析
Patients
Satisfaction Level Investigation and Analysis
