消毒供应中心应用组长负责制管理模式对工作合格率及临床满意率的影响

Influence on the Job Qualification Rate and Clinical Satisfaction Rate by Application of CSSD Team Leader Responsibility System Management Mold

目的观察消毒供应中心应用组长负责管理模式对工作合格率及临床满意率的影响。方法自2013年6月起于该院消毒供应中心应用组长负责制管理模式,对消毒供应中心每个环节开展管理与质量控制。将2012年6月—2013年5月未开展组长负责制前我院消毒供应中心的工作合格率与临床满意率作为对照,分析应用组长负责制对消毒供应中心工作合格率及临床满意率的影响。结果应用组长负责制管理模式后,该院消毒供应中心各环节工作合格率与临床满意率均明显高于应用前,不同时间段对比差异有统计学意义(P<0.05)。结论在医院消毒供应中心应用组长负责制管理模式,可提高消毒供应中心工作的合格率,提升临床科室对消毒质量的满意度,促进消毒供应中心服务质量的持续改进,值得推广。

Objectives To observe the influence on the job qualification rate and clinical satisfaction rate by the application of CSSD team leader responsibility system management mold.Methods Since June, 2013, our hospital CSSD has applied team leader responsibility system management mold, and implemented control and management on each link in CSSD. The job qualification rate and clinical satisfaction rate from June 2012 to the end of May 2013 before applying team leader responsibility system management mold were given contrast to the period when applying team leader responsibility system management mold, so as to research the influence on the job qualification rate and clinical satisfaction rate by applying CSSD team leader responsibility system management mold.Results After applying the CSSD team leader responsibility system management mold, the job qualification rate and clinical satisfaction rate of each link were obviously higher than the period when the system was not applied. The contrast differences of different time period had statistical significant differences （P〈 0.05）.Conclusion The application of CSSD team leader responsibility system management mold can better increase the job qualification rate and clinical satisfaction rate of sterile quality, help to improve the CSSD service quality and deserve to be widely promoted.