医患沟通的实用技巧

Practical Skills of Doctor-patient Communication

全面总结了医患沟通的实用技巧,并提出了医患沟通中必须遵循的基本原则。医患沟通的实用技巧主要包括:遵循原则、语言沟通技巧、非语言沟通技巧、倾听技巧、积极回应和情感沟通等;对各种医患沟通技巧进行了详细解析,并对如何正确运用这些技巧做了详细的解释和举例说明;同时详细说明了互动技巧、逆反技巧及情感沟通的内容、意义、实施方法及注意事项等;介绍了临床医疗实践中常见的主要医患沟通障碍问题的解决方法与策略。

This article comprehensively summarized the practical doctor-patient communication skills and proposed several principles of communication. The skills include following the principles, the verbal communication skills, the nonverbal communication skills, the open-eared skills, the response skills and emotion communication which were analyzed in detail. Especially on how to use each skill properly, the article explained them with examples. Meanwhile, it also explained interactive skills, the reverse skills and emotion communication in terms of content, meaning and approaches. Finally, the authors introduced strategies and solutions to the main common communication disorders in medical practice.