面向数字化社会创新的医疗健康服务设计

Health Care Service Design towards Digital Social Innovation

目的通过引入数字化社会创新的理念对医疗健康服务进行研究,揭示其创新实践的过程和机制。方法选择典型服务案例进行分析,从医疗资源整合、就医导向、医患沟通、病友社区、患者自助这5个方面分析医疗健康领域内的创新机遇和趋势。提出服务设计的机会和愿景,并以实际的设计提案论证相关策略和概念的可行性。结论数字化社会创新作为社会创新在新的时代背景下的发展和特征表现,为医疗健康领域的创新实践提供了理论支持和前景描述。

It aims to reveal the process and mechanism of health care innovation practice by introducing the concept of digital social innovation. Through analyzing particular cases in the field, creative opportunities and trends are explored from the perspective of resource integration, medical guidance, doctor-patient communication, patients community and patients self care. Design opportunities and vision are brought forward, verifying and evaluating the feasibility of relevant strategies and concepts. As the development and performance characteristic of social innovation under the background of new era, digital social innovation provides theoretical support and prospective description for the creative practice in the field of health care.