摘要
目的:改变传统护士排班模式,深化责任制整体护理,提高护理质量。方法:采取护士预排班及护士长调配相结合的排班方式。结果:护理管理模式及临床护理工作模式均符合优质护理服务的宗旨,护理服务满意度从原来的92.8%上升至98.9%。结论:改进后的护理排班模式,护士愿意接受,患者满意度增加,同时,也提高了护士积极性,增加了患者的信任度,保证了整体护理质量。
Objective： To change the traditional nurse scheduling model to improve the nursing care quality. Methods： The combination of nurse pre-scheduling and head nurse allocation was used to arrange nurses＇ shifts. Results： Nursing management and clinical nursing practice met the purpose of the high quality nursing service. Nursing service satisfaction rate rose from 92.8% to 98.9%. Conclusion： The improved nursing scheduling model got accept from both nurses and patients. It could increase nurses＇ work enthusiasm and patients＇ trust degree, and ensure the quality ofholistic nursing care.
出处
《中国护理管理》
CSCD
2015年第6期747-749,共3页
Chinese Nursing Management
关键词
岗位管理
责任制
整体护理
排班模式
post management
responsibility system
holistic nursing
scheduling model
