服务心理学在物业管理领域中的重要作用

The Important Role Of Service In The Property Management In The Field Of Psychology

物业管理行业逐渐步入"以人为本,业主至上"的时代。物业企业要更好地发展并提供更加优质的服务,物业服务人员必须懂得一定的心理学知识。服务心理学在物业管理中的应用,能够从多个方面提升物业服务管理人员的管理水平、自我管理能力,更有效地处理好物业管理服务企业与业主、企业与员工、员工与员工的关系等。真正做到内部调节自我情绪,外部展控他人的心理需求,遵循社会发展规律,研讨新思路和新方法及对策,真正实现物业管理的高效。

The property management industry has gradually entered the ＂people-oriented, the owners first＂ era. If property management companies want to develop better and provide more quality services, property services personnel must learn some knowledge of psychology. Application of psychology in the property management services can help property management service personnel to enhance the management level and ability of self management from many aspects, then to help them effectively deal with the relationship between enterprises and the owners of property management services, enterprises and employees, employees and staff etc. Application of psychology in the property management services can help the company to regulate personnel’emotion and to control proprietor＇s psychological needs. Only following the law of social development, discussing the new ideas and new methods and countermeasures, the company can truly realize the efficient property management.