从官僚走向服务者:我国基层服务型政府建构的路径探索——基于街头官僚理论视角的考察

From Bureaucrat to Servant:Research on the Route of Service-oriented Government Construction at the Grass-root Level in China Based on the Western Theory of Street-level Bureaucracy

作为基层公务人员的"街头官僚",在我国基层服务型政府建构中扮演着重要角色,但在实践中,由于街头官僚自身、基层组织、服务对象以及制度环境诸因素的制约,使得我国基层服务型政府的构建陷入了欲行还难的困境。而西方语境下的街头官僚理论,为我们考察基层服务型政府建构问题提供了一个可行的理论视角,为此,实现从官僚走向服务者,完成我国基层服务型政府的建构,在策略选择上应致力于激发街头官僚的道德自觉、创新组织管理、加强公众参与以及优化制度环境。

＂Street-level bureaucrat＂ plays an important role in the construction of service-oriented govern- ment at the grass-roots level in China. However, because of the restriction of some factors, namely, street bureaucrats itself, grass-roots organizations, service object and institutional environment, the construction task falls into a dilemma. The street-level bureaucracy theory provides us a feasible theoretical perspective. Therefore, in order to realize the transition from bureaucrat to server and complete the construction of service-oriented government at grass-roots level, we should choose the strategies of stimulating the moral consciousness of street-level bureaucrats, innovating the management of bureaucratic organization, strengthening the public participation and optimizing system environment.