医护人员执业审批服务建议期望归类分析

目的了解审批服务需求,探讨审批服务方式。方法在问卷调查中收集问卷开放式提问建议期望,参照审批服务满意度、效能、实现路径等指标归类,使用R软件数据分析系统进行分析。结果问卷人数与参与建议人数和建议数比列基本一致。满意度指标归类期望值最高的高效性占40.74%,其次便捷性占25.00%。效能指标归类建议期望提速办结多达42.59%,其次是服务环境26.85%。实现路径属于市级本部门62.96%,省市区级其他部门占37.04%。医护人员组与常联系人组各指标建议期望数比例之间差异均无统计学意义(ρ>0.05)。结论审批服务在高效便民、提速审批、优质服务等方面还有提升空间,但还需要有关部门加强审批服务的顶层设计。

Objective To understand approval service demand and explore the service level. Methods Open ended questions suggested expectations were collected by telephoned interview and were classified by reference the approval service indicators such as satisfaction, efficiency, achieving ways. The data was processed and analyzed by using the r language. Results The number columns were being basically the same by questionnaires and participate in making suggestions and recommendations than the number in the columns. The satisfaction index were classified recommendations more effective 40.74%, followed the convenience 25%. The indicators of efficiency in time contraction were 42.59%, followed by the environment 26.85%. The suggestions of 62.96% were brought about path by the municipal health family planning administrative departments. Other sectors of the city were occupied 37.04%. The ratio recommended of the indicators results showed that there was no significant difference between the doctor and nurse group and the regular contact group（P〉0.05）.Conclusion There are more spaces in the approval services in such aspects as the efficiency, the accelerated approval, the quality service for the convenience. The approval services for the top design were required to enhance by the relevant departments.