4Azaranga M R,Gonzalez G,Reavill.An empirical investigation of the relationship between quality improvement techniques and performance:A Mexican case[J].Journal of Quality Management,1998,3(2):265-292.
5Domingo R T.Global competitiveness through total quality[EB/OL].www.rtdonline.com,2002-07-02.
6Saraph J V,Benson P G,Schroeder R G.An instrument for measuring the critical factors of quality management[J].Decision Sciences,1989,20:810-829.
7Ahire S L,Golhar D Y,Waller M A.Development and validation of TQM implementation constructs[J].Decision Sciences,1996,27(1):23-56.
8Black S A,Porter L J.Identification of the critical factors of TQM[J].Decision Sciences,1996,27(1):1-21.
9Lau R S M.A survey of competitiveness and manufacturing practices[J].South Dakota Business Review,1996(4):4-9.
10Kumar A,Kathryn E S,Motwani J.A Quality Index-Based Methodology for Improving Competitiveness:Analytical Development and Empirical Validation[D].Michigan:Business School,University of Michigan,2002.