科技成果转化服务业标准化研究

Research on Standardization for Transformation Service of S&T Achievements

作为现代服务业的重要分支,担负着促进科技成果转化重任的科技成果转化服务业,近几年服务机构数量激增,伴随着服务内容杂乱、服务质量难以控制、客户信任度不高等问题的涌现。本文研究了科技成果转化服务过程中各类客户的需求、转化过程中可能遇到的问题、转化后需要处理的问题,分析了如何增加客户信任、提高服务质量,提出了需要标准化的项目和标准要求。

As the important branch of modern service industries, the service industry of S＆T achievements transformation plays an important role in transforming S＆T achievements. In recent years, the number of service institutions is increasing at a great level, arousing problems such as service disorder, control loss over service quality, less confidence of clients and so on. This paper analyzes the needs of various clients for the service of S＆T achievements transformation, the potential problems during transformation as well as the problems to be tackled, discusses how to improve client＇ s confidence and service quality, and puts forward the target and standards requirement of standardization project.