图书馆评价指标建议的可信度评定方法

The Method to Assess Credibility of Suggestion about Evaluation Index for Library

在利用焦点访谈法构建图书馆评价指标体系时,不仅需要整理参会者口头表述建议,还需指出这些观点的可信程度,并挖掘其内心真实想法。本文首先借助心理学、行为学的有关知识,分析发言者肢体语言、表述方式与表述内容之间的关系,利用其肢体语言信息评判发言者口述内容的可信度等级。接着,根据参会者聆听时的肢体语言,给出其对当前发言者观点的支持度。最后,利用参会者的支持度,给出校正其自身表述观点可信度等级的方法,提炼其真实的观点。

In the process of building evaluation index system for library by focus interview, apart from recording the participants＇ oral proposal, the credibility of those suggestions should be considered, and their inner thoughts should be dug ont. By the knowledge of psychology and behavioral science, the relationships among body language, the way and content speaker said are analyzed. With the information of speaker＇s body language, the credibility of his oral content is evaluated. Furthermore, by the body language of the participant while other speaker is expressing their views, participant＇s support degree to the speaker is ac- cessed. Finally, the method to correct the oral suggestion of this participant by his support degree is given too.