护患情境会话

点评 这位宝宝的妈妈的不和善态度是因为对疾病知识的缺乏，导致焦虑和恐惧的心理。这位床位护士能够换位思考，用耐心帮助的方法去缓解矛盾。优秀的儿科护士与病人家属必须建立有效的沟通。

Comments The reason for Mrs, Zhang’s unpleasant attitude was due to her lacking knowledge about the disease which caused her to be anxious and frightened. This nurse resolved the conflict by thinking from Mrs. Zhang’s point of view to ex- plain things and to help them.