语用移情与读者服务

图书馆员具有较强的移情能力对创造图书馆和谐的氛围、提高服务水平具有极其重要的意义,在流通服务中应重视馆员的移情:充分了解读者、经常反思"假如我是读者"。

The empalhy of librarians is significant in creating library harmonious atmosphere, improving service level, so we should make much of the librarians＇ empathy in services： fully understanding readers, frequently reconsidering ＂if I am the reader＂.