人体工学视野下的酒店客房服务

Hotel house service under human engineering angle

随着社会的不断发展,人们的观念、思维方式以及生活方式都不断的发生改变。酒店作为为人们提供服务的基础设施,也要改变自己的形式和内容,以满足社会和市场的需要。人体工学的实质就是"以人为本",让周围的环境和事物适应人类的身心特征,从各种不同角度来适应人类心理和生理需要。因此,人体工学视野下的酒店客房服务,是需要以人体工学为着眼点和突破口,对人体工学进行深入细致的研究,让人文关怀理念真正贯穿于客房服务的各方面,营造出各种有利于客人的理想休息环境,让客人的身心真正处于一种休闲、放松、舒适、愉悦、安全、健康的状态。

Along with the consistent development of society,people＇s views,ways of thinking and lifestyle accordingly tend to be variably changed.The hotel,as an infrastructure,which provides service for people,needs to be adjusted itself from outward to inner content to meet the demands of society and market.The nature of Ergonomics is people oriented and let the surrounding environment adapted with the mental and physical features of human beings from different angles.Consequently,the hotel service under Ergonomic vision should use ergonomics as the breakthrough to conduct an intensive research,in order to run the concepts through all aspects of room service and create an ideal environment for the quests to have a rest,and ultimately enable the guests to stay at a relax,comfortable,safe and healthy status.